Lenovo EPAC 5 YRS PRIORITY SUPPORT 5YR
Stackable Helpdesk upgrade for all Base warranties, but warranty terms must match. Priority Technical Support is a single, consolidated service plan that provides fast access to advanced tech support, helping customers save time and improve overall productivity. With Priority Technical Support, customers get the benefits of tech-to tech communication for faster problem resolution. Priority Technical Support provides direct phone access to advanced level technicians via a special phone number. Addressing a broad range of break fix warranty issues, these technicians bypass Level 1 support providing tech-to-tech support and a formal escalation path for faster problem resolution. Lenovo Priority Technical Support provides third party assistance and support for the following software applications: Adobe Acrobat Reader, Autodesk, Cyberlink Multimedia Center, Diskeeper Lite & Diskeeper Home, Google Picasa, IBM Lotus Notes - stand alone client, IBM Lotus SmartSuite, Intervideo WinDVD, Intervideo WinDVD Creator, Lenovo ThinkVantage Technologies, McAfee VirusScan, Microsoft Office 2007, Microsoft Windows Vista Business and Ultimate, Microsoft Windows XP - 32 & 64, Norton Internet Security, PC-Doctor, Red Hat REL 5 WS - 64-bit, Sonic RecordNow Business DLA, Sun Java JRE, WinDVD.